Refund Policy

Last Updated: 14/08/2026

At Lythania, we want you to love what you ordered. If something isn't right, we're here to help. Please read our policy below for details on returns, exchanges, and refunds.



1. Return Eligibility

You may request a return in 15 days of receiving your item. To be eligible, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

  • [Sale/clearance items]

  • [Personal care/hygiene items, if applicable]

  • [Gift cards]

  • Items marked as final sale



2. How to Start a Return

To start a return, please contact us at support@lythania.com with:

  1. Your order number

  2. The item(s) you'd like to return

  3. The reason for the return (helps us improve!)

Once approved, we'll provide instructions on where to send your item. Items sent back without first requesting a return will not be accepted.



3. Return Shipping

  • Customers are responsible for return shipping costs. / We provide a prepaid return label for defective or incorrect items.

  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us.

  • Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).



4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@lythania.com with:

  • Your order number

  • A photo/video of the item and packaging

We'll cover the cost of return shipping and send a replacement or full refund — your choice.



5. Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved:

  • Refunds are issued to your original payment method within 5-10 business days

  • Please note it may take additional time for your bank or credit card company to process and post the refund

We do not offer cash refunds. All refunds are issued via the original payment method.



6. Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item. Contact us at support@lythania.com if you'd like help with an exchange instead of a refund.



7. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company it may take some time before your refund is officially posted

  3. Contact your bank there is often processing time before a refund is posted

  4. If you've done this and still have not received your refund, contact us at support@lythania.com



8. Order Cancellations

Orders can be canceled for a full refund within 24 hours of placing the order, as long as it has not yet been shipped. Once an order has shipped, it cannot be canceled and must go through the standard return process.



9. Change of Mind

Since many of our products are made-to-order or shipped directly from our fulfillment partners, we ask that you review your order carefully before purchasing. We're happy to accept change-of-mind returns within our standard return window (see Section 1), provided the item is unused and in original packaging.



10. Contact Us

If you have any questions about your return or refund, reach out to us:

Email: support@lythania.com

 
How long does shipping take?

We offer Free Express Shipping on all orders. Typical delivery times are 4 to 8 business days depending on your location. Once your order is processed, you will receive a tracking link via email.
How do I track my order?

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number and link. You can also visit our Track Your Order page on our website at any time to check the real-time status of your package.
Where do you ship?

We ship directly to customers worldwide with tracked free express shipping.
How do I know if it's sciatica or just a tight muscle?

"The Lythania V2 Mini Pro™ is designed to target stubborn fluid retention, support lymphatic drainage, and help smooth and contour your trouble zones. If you’re experiencing persistent, severe, or unexplained medical conditions, it’s always best to consult a healthcare professional for proper evaluation."
How often do I need to use it to see a difference?

Consistency is key to moving stubborn fluid. Start with daily 15 minute sessions on your target zones (like your waist, thighs, or lower tummy) while relaxing at home. Most users notice an initial feeling of warmth and improved circulation within the first few minutes, with visible debating and contouring results appearing within a few weeks of consistent daily use.
Who is this actually for?

The Lythania V2 Mini Pro™ is ideal for anyone who eats clean, drinks water, and stays active, yet still struggles with stubborn puffiness, water retention, and heavy-feeling areas like the waist, thighs, and lower tummy. It's built for those who want an easy, at-home way to stimulate lymphatic flow and achieve a more sculpted, contoured look without expensive manual therapy sessions.
Is my payment secure?

Absolutely. All transactions are processed using 256-bit SSL encryption (the same security standard used by major banks). We accept all major credit cards, PayPal, and express checkout options.

What is your return policy?

We offer a 30-Day Risk-Free Guarantee! Try the device risk-free for 30 days. If you aren't completely satisfied with your results, simply contact our support team for a hassle-free return and full refund.
How can I contact support?

If you have any questions or need assistance with your order, please reach out through our Contact Us page or send us a message via our site chat. Our dedicated support team is happy to help!