Refund policy

Return & Refund Policy

Last Updated: 14/08/2026

At Lythania, we want you to love what you ordered. If something isn't right, we're here to help. Please read our policy below for details on returns, exchanges, and refunds.

1. Return Eligibility

You may request a return in 15 days of receiving your item. To be eligible, your item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

[Sale/clearance items]
[Personal care/hygiene items, if applicable]
[Gift cards]
Items marked as final sale

2. How to Start a Return

To start a return, please contact us at support@lythania.com with:

Your order number
The item(s) you'd like to return
The reason for the return (helps us improve!)

Once approved, we'll provide instructions on where to send your item. Items sent back without first requesting a return will not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs. / We provide a prepaid return label for defective or incorrect items.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us.
Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@lythania.com with:

Your order number
A photo/video of the item and packaging

We'll cover the cost of return shipping and send a replacement or full refund — your choice.

5. Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved:

Refunds are issued to your original payment method within 5-10 business days
Please note it may take additional time for your bank or credit card company to process and post the refund

We do not offer cash refunds. All refunds are issued via the original payment method.

6. Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item. Contact us at support@lythania.com if you'd like help with an exchange instead of a refund.

7. Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company it may take some time before your refund is officially posted
Contact your bank there is often processing time before a refund is posted
If you've done this and still have not received your refund, contact us at support@lythania.com

8. Order Cancellations

Orders can be canceled for a full refund within 24 hours of placing the order, as long as it has not yet been shipped. Once an order has shipped, it cannot be canceled and must go through the standard return process.

9. Change of Mind

Since many of our products are made-to-order or shipped directly from our fulfillment partners, we ask that you review your order carefully before purchasing. We're happy to accept change-of-mind returns within our standard return window (see Section 1), provided the item is unused and in original packaging.