Shipping Policy

Last Updated: 14/08/2026

Thank you for shopping with Lythania Below you'll find all the details about how we process, ship, and deliver your orders.

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1. Order Processing Time

All orders are processed within 4 - 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed during high-demand periods (sales, holidays) may experience a slightly longer processing time. We appreciate your patience.

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2. Shipping Rates & Delivery Times

We offer the following shipping options:

 

Delivery times are estimates and start from the date of shipping, not the date of order. Delays can occasionally occur due to customs, carrier delays, or high shipping volumes.

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3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24-48 hours for tracking information to update after you receive it.

If you haven't received tracking info within 24 hours of your order, please contact us at support@lythania.com

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4. Shipping Destinations

We currently ship to: the United States, Canada, and the United Kingdom and worldwide.

If your country isn't listed at checkout, unfortunately we do not ship there yet.

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5. Customs, Duties & Taxes

For international orders, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

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6. Delays & Exceptions

While we work hard to get your order to you as quickly as possible, delays can occasionally happen due to:

• Customs processing

• Carrier delays

• Weather or natural events

• High order volume during sales/promotions

We appreciate your understanding and will do our best to keep you updated if a significant delay occurs.

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7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@lythania.com we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.

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8. Lost or Stolen Packages

Lythania is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows "delivered" but you haven't received your package, please:

1. Check with neighbors or your local post office/courier

2. Contact us at support@lythania.com within 24 hours so we can help investigate

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9. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@lythania.com with your order number and a photo of the item. We'll arrange a replacement or refund per our Refund Policy.

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10. Multiple Items / Split Shipments

If you order multiple items, they may ship separately and arrive in different packages or at different times, depending on availability. You will not be charged extra for this.

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11. Contact Us

If you have any questions about your shipment, reach out to us:

Email: support@lythania.com